Our Client Testimonials
From the initial quote with Chris to the pool build managed by Mick, and Margaret in the office sending us information anytime we needed it, we can’t fault the process at all! There was never any pressure to upsell which was fantastic compared to others we received quotes from.
We were hesitant going into the process after never building a pool from scratch before, but we were kept in the loop the whole way throughout the process, with the pool being built bang on the original estimate date (even with a few days of none stop rain)!
We went with Magna water with a fully polished interior and if you can afford it do it, it’s definitly worth it!
Thanks guys, you’ve done an amazing job and we’ll be recommending you to everyone we can!!
A trustworthy and friendly family business.
Queensland Family Pools were fabulous to work with from the start to the end.
The quote was very reasonable, and included/ excluded all the things we wanted. They were flexible with us as we changed our minds along the way, and checked in with us to ensure we were happy with the progress.
Terry was always on hand to answer any questions or queries that we had and took the time to explain the bits we needed clarified. The process was fast and tidy, and according to the schedule that was given to us along with the quote. No hidden or unexpected costs along the way.
The finished product is lovely; we swim in it everyday and maintenance is easy! I have already recommended QLD Family Pools to friends and will continue to do so.
After finding several pool builders we have decided to go with Queensland Family Pools with our big pool and deck project. They are professional, friendly and easy to talk to. They organised everything without you sourcing another personnel ( ie plumber, electrician etc) Everyone did their job nicely. The project manager Terry was great and he regularly checked the process on site from start to finish, ensuring everything was up to standard. The final pool was exactly what we wanted. The result is excellent with high quality finish. No wonder they won the pool of the year for 5 years continuously! We would definitely recommend QFP to others.
Fantastic pool, fantastic pool company
We decided to get a quote from QFP after two work colleagues recommended them (we already had 3 quotes from other companies). The difference with QFP is they are very thorough and skilled in the structural side but also in the appearance of the pool. Other companies have strengths in one or the other, but QFP have both. What resulted was an great experience with our project manager - where he would deliver on his word, and explained everything along the way. The trades they use are very skilled and get on with the job. The products they use are of very high quality. The project came in on time and on budget. We are really happy with our pool and with the experience we had with QFP, and highly recommend them.
Best in the business!
This mob knows what they are doing. We spent 6 months getting quotes, went with QFP because of their reputation and word of mouth and I am glad we did.
The whole process was seamless! They know how to run a business and how to produce a good quality pool. Their communication skills are amazing which made the process so easy.
When Terry said trades were turning up they did! And they make things happen! Nothing was ever a drama!
To the Team at QFP,
I just wanted to take a few minutes to thank you again for all your help, your planning and your time to make a dream come true for us. I'm still pinching myself every time I walk out the front door or look out over my deck and see a magnificent looking pool where once was a tired old garden in a space we had little use for.
We had been umming and ahhing about a pool for a couple of years, fortunately for us we decided to pop into your stall at the pool show. Instantly both Kylie and I felt a sense of assurance and confidence that what we wanted could be done where we wanted it and that you could make it happen. We left the pool show with a few contacts from different builders. One never bothered to follow us up. One salesman came out and didn't really seem to know how he could achieve what we wanted, he was going to get back to us and never did. Then you came out and seemed to know exactly what we wanted, you assured us it could be done and again gave us the confidence that your team could deliver on it. When the plans came back a few days later the design you had drawn up matched the design I had in my head for years.
From digging a hole in the ground to handover 2 days before Christmas, your team had the project running like clockwork. I just sat back and let the ball roll as you guys worked hard to meet the Christmas deadline. I never had to follow you up, there were no excuses, no delays, no issues that you couldn't resolve and most importantly for us no "blow outs" financially. You were very clear in your quote what you covered and what wasn't covered, this transparency made it very easy for us to budget. Everyone involved in the build from day 1 was extremely professional but also friendly and down to earth.
Thanks again for making our little dream come true and for getting it done just in time for Christmas. Below is a link to some photos I have taken throughout the whole build process, from the morning of the dig to the afternoon of handover. There's a lot of photos there but you're more than welcome to copy or download and use any of these if you want to. The water in the final few is still a little cloudy, I should probably update these now that it is crystal clear.
Queensland Family Pools came highly recommended and did not disappoint. Our pool is the centre piece of a backyard make-over involving groundworks, walls, fencing and decking. The whole project was professionally managed by Terry from QPF. We were so very happy with the end result as it fitted perfectly into our conception plans. We have only good things to say about QFP from the initial contact and ongoing communication, through the design phase, the flexibility during the build, the top quality materials and pool equipment, the workmanship, timeliness and the coutesty of the tradesmen.
I have read the other reviews and can only conclude that the Verified Customer reviews reflect what actually happens when you deal with Queensland Family Pools. The negative reviews, indeed Terrible reviews, cannot be fair dinkum and should be tested by making contact with QFP yourself.
I have no hesitation in recommending Queensland Family Pools for your pool project.
QFP delivered us a 1st class pool. The end product has exceeded our expectations. Terry and the team was very flexible throughout the whole process. We have never built a pool and so we didn't know exactly what we wanted. We were given the flexibility to make changes as we went along - not just new additions to the pool but also some removals from the original contract. For example we decided we wanted decking instead of tiling around the pool. Terry took the tiling out of the original contract and refunded us the money, even though it essentially cost QFP additional revenue. Trust is everything and we had this with QFP - legends.
Dear Chris, Terry, Mick, Margaret & Team.
We would like to take this opportunity to thank you and commend you all for the professionalism and service that your team gave us from the very first meeting to the final hand over.
This was our first ever pool build and you guys provided us with a nothing is too hard attitude and outstanding customer service which made the entire process stress free and easy.
Words cannot express how happy we are with the quality and finish of our pool and can’t wait to spend many hot summer days enjoying our amazing pool.
To all involved in the construction of our pool I would like to say a huge Thanks.
The service provided was professional from planning to completion. The pool is exactly what we wanted and looks amazing. It was finished on time as promised. I was very impressed with all trades that were involved and that the work was inspected by Mick at each stage. Any issues that arose were dealt with straight away and rectified. The pool construction and finish was just as I would expect from such a well respected company, but what has really impressed us is the after sales service.
I wouldn't hesitate to recommend Queensland Family Pools and I wouldn't use any other company to build a pool.
Thanks again for making the process painless and stress free.
We are ecstatic with the final result, the pool looks fantastic, we have swum in it every day!
We want to thank the whole team involved in our pool renovation. Every stage and element was done in a timely and professional manner.
Again thank you.
Please pass on my sincere thanks to Chris, Terry, Mick and yourself for everything. The pool looks outstanding and you all were absolutely fantastic.
Putting in a pool and spending considerably amounts of money is always a daunting experience when you do not know much about pools and you all were brilliant in looking after us and dealing with any issues that may have arisen.
I am not sure how I can top the previous reviews but here goes. We were reluctant pool buyers as our previous pool building experience was a shocker!
From the get-go Chris was upfront about what he could deliver so we could decide if it met our expectations. Our experience was nothing short of excellent as all promises made were met and often exceeded. We have a stunning looking pool and our handover was professional and courteous.
A big thank you to Mick and Terry. A special shout out to Margaret for the special treatment we received.
We cannot speak highly enough of Mick, Chris, Terry, Margaret and the entire team at Queensland Family Pools.
Mick and his team had a very difficult job as they had to coordinate the pool build around a major extension of our house. The QFP team made this process completely drama free as they were flexible, professional, courteous and constantly communicated with us about each stage of the build.
The final result speaks for itself; the pool is beautiful and our kids seem to have taken up residence in it. The ultra-smooth diamond-polished pebble interior was definitely worth the small additional expense.
Many thanks to QFP for a magnificent, highly professional build.
Thanks very much for making our first pool building experience an extremely positive one! You guys, along with all the labourers, really did a professional job right from the word "GO".
All the guys out here on site were friendly, professional and were patient with all our questions. The plumber & paving guys were also great !
We have no regrets in choosing QFP for the job and have no problem in recommending you guys to anyone else who are looking at installing a high quality pool.
Chris, Please find attached two photos of our GORGEOUS pool!
We're very happy with the end result and hope that you will be too.
To Queensland Family Pools,
Wayne and I would like to thank your team for the fantastic job you did installing our pool. We are extremely happy with the result, it is absolutely gorgeous and we couldn't have asked for an easier process. Terry and Mick were a fountain of knowledge and always happily answered our questions even though we had a million.
We would happily recommend Queensland Family Pools to anybody looking for a no stress pool building experience.
Michelle and Wayne
Dear Chris, Margaret, Mick and Terry and all the crew at Queensland Family Pools,
We just wanted to write to say Thank You so much for building us such a gorgeous swimming pool!!!!!!
It has been an absolute pleasure dealing with you all. You are professional, you deliver when you say you are going to deliver, you have excellent and reliable contractors, you are customer focused, you are honest and your expertise in building a quality product is just so evident.
Right from the outset to the very end we felt secure in our decision to use your company to build our pool and we are just so thrilled with the end product. Thank you for making the process so easy and for such excellent project managing. It was just so nice knowing that we didn't really have to think about a thing and that it was all under control.
Special thank you to Mick who was just so fantastic and showed such a genuine interest in us and in filling us in on everything we needed to know. Thanks Mick for your time and for always being here on site to oversee what was going on and for your invaluable knowledge.
Jason and Andrea (and kids!!!!)
Just wanted to say a big thank you to Chris, Terry, Mick & Margaret for our gorgeous new pool. Finished just in time for the cold weather!! But we've been able to sneak in a couple of swims and can't wait till the weather warms up again to be able to make the most of it.
The whole process was so quick and easy, and everyone was lovely to deal with. It is an awesome addition to our house.