About Queensland Family Pools - Our Company
Chris Nicholls has been building high quality concrete swimming pools around Brisbane for over 30 years. Collectively, our full time staff have over 70 years industry experience. We are the leading concrete pool builder in Brisbane, and an active member of the Swimming Pool and Spa Association of Queensland (SPASA). Our competition cannot match the level of service, quality and experience that Queensland Family Pools brings to the table.
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In For The Long Haul
When making your final decision on the company that will fulfil your backyard dream, and install or update your swimming pool, carefully look at the company's history. Ask yourself - will the pool and the company stand the test of time?
Queensland Family Pools has been installing concrete swimming pools in Brisbane for over 30 years, with the finest quality installation techniques and equipment available. We have the financial strength and capacity to give homeowners peace of mind in knowing that their installer will still be in business if their pool needs maintenance or renovation.
We are also a FAMILY OWNED and FAMILY RUN company, and NOT a franchise of a large, nationwide business. This means Queensland Family Pools customers get the attention and personal touch from the owners, that they deserve.
Please remember that Queensland Family Pools is a Swimming Pool and Spa Association (SPASA) member, and as such, is covered by SPASA's Completion Insurance, or "Watertight Insurance". This insurance GUARANTEES the completion of your pool at the original contract price in the event of the builder's liquidation, death, illness, etc, by a reputable SPASA member.
Without SPASA's Completion Insurance, in the event of your builder going into liquidation etc, you would be left with an unfinished pool, and need to find another pool builder to quote on finishing the project, at their prices. You may even recall "A Current Affair" running a story in late May about a North Brisbane pool company who went out of business, and didn't have completion insurance. Some of their customers were left up to $30,000.00 out of pocket.
Non SPASA members will tell you that they are members of the Housing Industry Association, Master Builder's Association and hold Building Services Authority licences (as do we), which are all good organisations, however NONE of these offer completion insurance. You wouldn't buy a car or house without insurance - why would you build a pool without insurance?
Can a customer's expectations be too high? At Queensland Family Pools, we won't let you be satisfied with anything less than superior. We strive hard to meet our customer's expectations of quality customer service.
Every Queensland Family Pools employee understands that satisfied customers mean referrals, and referrals mean success. Our customer base is continually expanding through referrals from satisfied customers, and also because of our reputation for the quality work. Our customers also exhibit a great degree of loyalty by contacting us to build not only their second pool, but also their third and fourth (and in one case - seventh!).
Queensland Family Pools have achieved the prestige of being one of the premier designer and installer of residential swimming pools in Queensland. We have built more than 4,000 in-ground concrete pools, and this testifies to our ability. All that we offer in the way of quality and reliability; our financial strength to stand behind the pools that we build; and the reputation and credibility of our name should give you the confidence in going forward with your decision to build a Queensland Family Pools pool of your own, or to contact us to update your existing pool.